jw7's Privacy Policy

jw7 places the highest priority on the privacy of its users. This privacy policy explains what types of information we collect, how we process it, and how securely your information is kept. This policy applies equally to both registered members and visitors of the jw7 platform.

Our services are only for individuals aged 21 or above. If you would like to learn more about us and our values and activities, you can read our About Us page.

This document has been prepared in accordance with applicable data protection regulations in Bangladesh. By using any of our services, you acknowledge the terms set out in this policy.

2.1 Registration Information

The information you provide when creating an account is stored securely in our system. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Preferred language and country

2.2 Identity Verification Information

We use an OTP-based verification process to ensure platform security and confirm user age. A digital copy of a national identity card or other government-approved ID may be requested if necessary.

2.3 Financial Transaction Information

For deposits and withdrawals, we record your bKash, Nagad, or Rocket mobile wallet number. Full PINs or passwords are never stored.

2.4 Automatically Collected Information

When you browse our platform, the following information may be automatically collected:

• IP address and device identifier
• Browser type and operating system
• Time of site usage and navigation patterns
• Cookie and session data

jw7 uses collected information for the following purposes:

• Account management and identity verification
• Processing financial transactions and preventing fraud
• Providing customer support and resolving issues
• Platform security monitoring and error tracking
• Sending relevant promotional messages (if you have given consent)
• Fulfilling applicable legal obligations

We never sell your information to third parties for advertising purposes.

Our platform uses cookies to improve your browsing experience and remember login information. There are two types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Analytical Cookies: Used to understand platform traffic and usage patterns. These can be turned off from your browser settings.

You can stop accepting cookies at any time by changing your browser settings, though this may limit some features.

5.1 Technical Security

jw7 uses SSL encryption technology to secure all information sent from your browser to our servers. Our server infrastructure undergoes regular security testing, and firewall systems are active to prevent unauthorised access.

5.2 Organisational Security

Members of our internal team are only granted access to information required for their work. All staff are bound by data confidentiality agreements and receive regular training.

5.3 Response to Data Breaches

If your information is compromised for any reason, we will promptly notify affected users and take appropriate corrective action. In such situations, you can contact our 24/7 live chat support team.

jw7 does not share your information with third parties except in the following limited circumstances:

• Payment Processors: The minimum information necessary to process transactions via bKash, Nagad, and Rocket is shared with them.
• Technology Partners: Information may be shared with contracted technology service providers required to operate the platform, under confidentiality arrangements.
• Legal Obligations: We are required to provide information to authorities under court orders or applicable law.

Game providers associated with our services (such as Evolution, Pragmatic Play, JILI, Spribe) operate under their own privacy policies. jw7 is not responsible for their data processing.

We retain your information for as long as your account is active. Even after account closure, certain information may be kept in our records for a set period due to legal or regulatory requirements. Financial transaction records are generally kept for longer, as they are used for fraud prevention and dispute resolution.

After the defined retention period, data is securely deleted or anonymised so that you can no longer be identified.

As a jw7 member, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of any inaccurate information.
• Right to Deletion: You may request deletion of information that falls outside legal obligations.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing messages at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

We monitor user gaming patterns to identify any unusual behaviour and provide assistance where needed. This information is used solely for user protection. You can find more details on our Responsible Gaming page, which also covers setting your own betting limits and taking breaks when needed.

Our platform is only for users aged 21 or above. Information collected during age verification is used only for that purpose.

This privacy policy forms part of our full agreement. For a complete description of service terms, rights, and obligations, please read the Terms and Conditions page — reading both documents together will give you a complete picture of the relationship between you and us.

If you have any questions about a term or policy, our support team is available 24/7 via live chat in both Bengali and English.

jw7 reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered mobile number or email, or display a clear notice on the platform. Continued use of the platform after an update will be considered your acceptance of the new policy.

The date shown at the top of this page indicates when the last change was made. Previous versions are available upon request.

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

• Live Chat: Via the live chat section of the platform (24 hours a day, 7 days a week)
• Email: [email protected]

We make every effort to ensure your information remains secure and that any concerns you have are resolved quickly and accurately.